THE KNOWLEDGE BASE
All support articles
92 answers and guides, organized by topic. Articles can appear in more than one topic.
QuickServer
21 articlesApplying Enhancements in QuickServer
The Enhancement option in QuickServer allows you to apply Color Correction, Retouching, and Creative Filters to your photos. You can choose to apply…
Everything you need to know about downsizing in a QuickServer hot folder channel
The downsizing feature allows you to decrease the dimensions of your images according to your specific requirements. It gives you flexibility in downsizing…
Getting Started with QuickServer
This FAQ will introduce you to the main features of QuickServer Let’s first discuss some concepts: Channels Channels associate a processing Preset (created…
Glasses Glare Detector in QuickServer
On-prem Glasses Glare Detector in QuickServer What is Glasses Glare Detector?Glasses Glare Detector is a mode in QuickServer that checks each photo for…
How do I connect Netlife Retouch Link with QuickServer?
Retouch Link is a way to partially automate images coming out of Netlife, into QuickServer, and back into Netlife to make the process…
How do I create new Channels in QuickServer?
It’s easy, and we’ll go through each step here. First: just click one of the ‘Add Channel’ buttons: This channel becomes selected, so it’s…
How do I switch preset groups in a QuickServer channel?
When you use QuickServer for the first time, you can start with Channel 1. The default setting for that channel is the AI…
How do I transfer QuickServer from one device to another?
When you get a new device, QuickServer has both presets and channel settings that need to be moved over. This is done with…
How do I use Auto Crop in QuickServer?
Auto Crop, our head cropping and centering tool, is available for use in QuickServer. This FAQ goes over how to set up and…
How do trigger files work?
Trigger files control when a QuickServer Channel will begin processing Hot Folder Channels. Hot Folder Channels can either be set to start processing…
How does the newest version of AI Skin Tone Accuracy compare the the previous version?
We are proud to unveil a groundbreaking update to our AI Skin Tone Accuracy in version 10.5 of our SDK and in the…
How to Access Cloud AI Tools in QuickServer
We’ve introduced a powerful new feature in QuickServer — integration with Perfectly Clear Cloud. This allows you to enhance your images with Cloud AI Tools…
How to Use Target Channels in QuickServer
Target channels in Perfectly Clear QuickServer allow you to automatically correct images without using the ‘Hot Folder’ approach. This method allows you to…
Perfectly Clear QuickServer Speed Performance
This FAQ will explain the main factors that affect the performance of Perfectly Clear QuickServer. Perfectly Clear QuickServer Performance Data QuickServer can process…
QuickServer User Guide
Perfectly Clear QuickServer is our fully automated Hot Folder application designed to run on your backend server. Available for both Mac and Windows,…
The Complete Guide to Using Perfectly Clear QuickServer for Version 4.7.0.2782 and Older
Using QuickDesk with QuickServer QuickServer is installed automatically when you install QuickDesk – but it is an additional module to purchase. If you…
What do I need to know about updating QuickDesk and/or QuickServer to V4.6 and above?
We’re excited to announce QuickDesk and QuickServer V4.6! If you’re a customer with a previous version of QuickDesk and/or QuickServer, you’ll need to…
What is the JPEG compression level in QuickServer?
The JPEG compression level in QuickServer is configurable by the user. For reference, our JPEG compression level in QuickDesk is 93%.
What RAW files are supported?
Starting in Version 4.4, RAW file support is now provided separately on Mac and Windows machines. On Windows, the following extensions to provide…
What to expect when upgrading QuickServer from v4 to v6
Crucial note on the upgrade process 1. How to access and run the v6 installer QuickServer v6 is distributed directly via your dedicated…
Why are my cloud corrections missing or in the wrong folder?
If a cloud correction fails on one image in your channel — such as Background Replacement, Glasses Glare Removal, or AI Image Upscaling…
Workbench
19 articlesBackwards compatibility for SDK V10.5 and above
We’re excited to announce SDK V10.5! If you’re a customer with a previous version of the SDK, you’ll need to know about backwards…
Can you define each preset and what it is meant for?
AI Preset Selection ensures that the best correction is applied to every image. We are able to optimize corrections depending on the contents…
How can I fix “License State Unknown” on Windows?
Windows Firewall may be a reason for “License State Unknown” error message. To fix this: Go to Network and Firewall Protection tab of the…
How do I add a preset I already created to an AI Preset Selection Group?
Workbench presets are divided into two sections: the AI Preset Selection section (top) and the Other Presets section (bottom). The AI Preset Selection…
How do I clone an AI Preset Group?
Cloning an AI Preset Group comes in handy for when you want to update and edit presets or keep an out-of-the-box AI Preset…
How do I export presets?
You can export either an entire AI Preset Group or an individual preset. Here’s how to do both: Exporting an AI Preset Group…
How do I import a single preset?
In Workbench, you have the option to import a single preset or an entire Preset Group. If you are importing a single preset,…
How do I save a custom preset or AI Preset Group?
Presets can be tweaked according to your preferences and saved in Workbench and QuickDesk. You can save your preset in one of two…
How do I test Auto Crop in Workbench?
Thanks for testing Auto Crop! Before you start testing, please note that Auto Crop is meant to be tested with a consistent set…
How does Perfectly Clear accurately correct skin tones?
After processing hundreds of millions of images and receiving valuable feedback from customers, EyeQ recognized the need for an accurate skin tone correction…
How does the newest version of AI Skin Tone Accuracy compare the the previous version?
We are proud to unveil a groundbreaking update to our AI Skin Tone Accuracy in version 10.5 of our SDK and in the…
How to export custom AI Preset Groups or individual presets into the SDK, Web API, or Container
In this tutorial you will learn how to create custom presets in order to export to our SDK, WebAPI or Container solutions. The…
What color space do we work in?
Our public WebAPI, command line application (CLI) and Docker solutions are fully color managed. These solutions will use the input profile as the…
What image formats are supported in Workbench?
Perfectly Clear requires RGB-formatted images in either 8 or 16-bit color depth in JPG, TIFF, BMP and PNG image formats. Workbench will also automatically…
What is the JPEG compression level in Workbench?
The JPEG compression level in Workbench is 93%. We find that this percentage ensures a high quality photo at a smaller file size.
What is Workbench?
Workbench is EyeQ’s desktop demo software for Windows and OSX where you can evaluate in real time the powerful results of Perfectly Clear…
What RAW files are supported?
Starting in Version 4.4, RAW file support is now provided separately on Mac and Windows machines. On Windows, the following extensions to provide…
Why is my product listing as ‘Expired or Deactivated’?
This message indicates that either your free trial period has expired, or that your product license was deactivated. Many of our products have…
Workbench User Guide
Workbench is a desktop application that lets you evaluate the powerful capabilities of Perfectly Clear automatic image correction technology in real time. It…
SDK Licensing
12 articlesBackwards compatibility for SDK V10.5 and above
We’re excited to announce SDK V10.5! If you’re a customer with a previous version of the SDK, you’ll need to know about backwards…
Can I use Perfectly Clear Corrections in a front-end editor? Can I integrate into my existing front-end editor?
The short answer is yes— Perfectly Clear corrections can be used in a front- end editor. You may choose to license a front-end…
How do I export my Crop Presets?
If you need to export Auto Crop Crop Presets into the SDK, Command Line, or Web API, just follow these simple steps: 1….
How does the newest version of AI Skin Tone Accuracy compare the the previous version?
We are proud to unveil a groundbreaking update to our AI Skin Tone Accuracy in version 10.5 of our SDK and in the…
How to export custom AI Preset Groups or individual presets into the SDK, Web API, or Container
In this tutorial you will learn how to create custom presets in order to export to our SDK, WebAPI or Container solutions. The…
Optimizing Command Line speed with “PfCAIServer” by 10-30%
Exciting update! We’ve implemented improvements that make our Command Line faster than ever, boasting an impressive speed increase of 10-30%. Plus, it’s easier…
Perfectly Clear Web Assembly Performance Data
Here’s a quick look at the current performance of our Perfectly Clear Web Assembly SDK – which allows processing images in a web…
Processing requirements for 1,000,000 photos per day with Perfectly Clear SDK
This FAQ will describe the processing / hardware requirements in order to process 1 million photos per day using our latest v8 SDK,…
SDK Upgrade to v10.5
Upgrading from earlier versions of our v10 SDK is quick and easy! There are some additional data files to deploy, and some small…
V10 SDK Correction Speed
This FAQ will look at various factors that determine the processing time when using our Perfectly Clear Server SDK. Our SDKs are fast…
What color space do we work in?
Our public WebAPI, command line application (CLI) and Docker solutions are fully color managed. These solutions will use the input profile as the…
What’s the minimum image size required to process with the Perfectly Clear SDK?
Short answer: 1024×768 will produce consistent and great images across ALL of the technology : Perfectly Clear corrections, Face Detection, Beautify and Red-eye….
Perfectly Clear Web API
6 articlesHow do I export my Crop Presets?
If you need to export Auto Crop Crop Presets into the SDK, Command Line, or Web API, just follow these simple steps: 1….
How Do I Use AI Scene Detection in Web API?
EyeQ’s AI Preset Selection is now available in the Web API! This technology uses machine learning to detect image scenes, categorize them, and…
How do I use or test video in Cloud?
Thanks for your interest in video! Testing this service is easy — follow these simple steps. In order to start testing, you’ll need…
How does the newest version of AI Skin Tone Accuracy compare the the previous version?
We are proud to unveil a groundbreaking update to our AI Skin Tone Accuracy in version 10.5 of our SDK and in the…
How to export custom AI Preset Groups or individual presets into the SDK, Web API, or Container
In this tutorial you will learn how to create custom presets in order to export to our SDK, WebAPI or Container solutions. The…
What are the Terms and Conditions for the Web API Service?
Terms of Service Effective Date: Dec 18, 2024 By using the perfectlyclear.io web site and any subdomains used in connection with or…
Perfectly Clear Cloud
10 articlesAre there size or length requirements / restrictions for my videos in Cloud?
At this moment, there are no hard limits. We’ve tested up to 20GB and everything worked smoothly! Let us know if you run into…
Do you store the photos and videos I upload into Cloud?
We store files for one week, then automatically delete them from the system.
How can I use Background Removal in the Cloud App?
In order to start testing, you’ll need our team to give you access in Cloud. Make sure you’re signed up for an account,…
How do I test AI Image Upscaling?
Thanks for your interest in Perfectly Clear AI Image Upscaling! Testing this service is easy — follow these simple steps. In order to…
How do I use or test video in Cloud?
Thanks for your interest in video! Testing this service is easy — follow these simple steps. In order to start testing, you’ll need…
How do I use video enhancement in Cloud?
Perfectly Clear Cloud can enhance videos! All you need to do is drag in a video (or however many video files you would…
How does the newest version of AI Skin Tone Accuracy compare the the previous version?
We are proud to unveil a groundbreaking update to our AI Skin Tone Accuracy in version 10.5 of our SDK and in the…
How to Apply Custom Presets in Perfectly Clear Cloud
Perfectly Clear Cloud offers the ability to upload your own custom presets so that you can correct your photos exactly how you like….
How to Use Perfectly Clear Cloud
Perfectly Clear Cloud is an easy-to-use web application that processes photos via the cloud. It allows you to quickly batch process photos with…
What file types are supported in Cloud?
We support a variety of popular file types in Cloud. Supported photo file types: JPEG, PNG, WEBP Supported video file types: MP4 and…
AI Preset Selection
9 articlesCan I request my own scenes and categories for AI Scene Detection?
EyeQ can build custom scene detection categories for specific uses for our SDK customers. This is useful when the standard categories EyeQ is detecting…
Can you define each preset and what it is meant for?
AI Preset Selection ensures that the best correction is applied to every image. We are able to optimize corrections depending on the contents…
How accurate is AI Scene Detection?
During our initial testing of AI Scene Detection, we had a 96% accuracy rate. Keep in mind that some images could belong in…
How does the newest version of AI Skin Tone Accuracy compare the the previous version?
We are proud to unveil a groundbreaking update to our AI Skin Tone Accuracy in version 10.5 of our SDK and in the…
What does Skin Tone Accuracy mean?
Skin Tone Accuracy simply means that we optimize the correction based on the skin tones. Cameras are notorious for picking up infrared, so…
What if more than one scene is detected in my photo?
Don’t worry— AI Preset Selection will apply the most likely correction to your photo. We have a tiered system that helps Perfectly Clear…
What is AI Scene Detection?
AI Scene Detection makes Perfectly Clear even smarter. AI Scene Detection identifies a scene, then applies a correction with predetermined parameters based on…
What is AI White Balance? How do I test?
AI White Balance was created to solve the difficult challenge of accurate color. Currently, our AI White Balance is included in “Portraits –…
What’s the difference between AI Preset Groups and single presets?
Perfectly Clear has undergone some major updates since the inclusion of AI in our automatic photo correction technology. Artificial intelligence allows us to…
Core Image Correction
6 articlesHow does Perfectly Clear accurately correct skin tones?
After processing hundreds of millions of images and receiving valuable feedback from customers, EyeQ recognized the need for an accurate skin tone correction…
How does the newest version of AI Skin Tone Accuracy compare the the previous version?
We are proud to unveil a groundbreaking update to our AI Skin Tone Accuracy in version 10.5 of our SDK and in the…
Retouching 2.0 throughput & performance stats
Retouching 2.0 was rebuilt from scratch to deliver more robust detection, more natural results, and higher image quality. This added quality comes with…
What is AI White Balance? How do I test?
AI White Balance was created to solve the difficult challenge of accurate color. Currently, our AI White Balance is included in “Portraits –…
What is Selective Color in Perfectly Clear?
Our Image Quality Team uses Selective Color to tune presets to your desired output, ensuring we can meet your image quality needs. Selective…
What’s the difference between AI Preset Groups and single presets?
Perfectly Clear has undergone some major updates since the inclusion of AI in our automatic photo correction technology. Artificial intelligence allows us to…
Retouching
1 articleAuto Crop
6 articlesHow do I export my Crop Presets?
If you need to export Auto Crop Crop Presets into the SDK, Command Line, or Web API, just follow these simple steps: 1….
How do I import Auto Crop presets?
Users have the ability to import Auto Crop presets into Workbench. Here’s how: For Mac: 1. Open Finder 2. On the top menu…
How do I test Auto Crop in QuickDesk?
Thanks for testing Auto Crop! Before you start testing, please note that Auto Crop is meant to be tested with a consistent set…
How do I test Auto Crop in Workbench?
Thanks for testing Auto Crop! Before you start testing, please note that Auto Crop is meant to be tested with a consistent set…
How do I use Auto Crop in QuickServer?
Auto Crop, our head cropping and centering tool, is available for use in QuickServer. This FAQ goes over how to set up and…
User Guide: Auto-Crop Editor (ALPHA v 0.4.0)
The Auto-Crop Editor automatically detects faces across a folder of portrait photos and applies consistent crops based on a preset. You can review…
Background Removal
7 articlesCan On-prem Background Removal be multithreaded?
To process more than one image at a time, multiple GPUs and a docker container for each GPU will be required.
How can I use Background Removal in the Cloud App?
In order to start testing, you’ll need our team to give you access in Cloud. Make sure you’re signed up for an account,…
How is On-prem Background Removal deployed?
On-prem Background Removal is available exclusively as a docker container, which is separate from our image enhancement container. Image enhancement, on the other…
What file formats are supported for Background Removal?
Our Web API Background Removal solution supports PNG and JPEG images. The output will be a PNG.
What is the maximum image resolution for images to be processed with Background Removal?
The maximum image size for Background Removal is 5000 pixels on the longer edge, or 14 megapixels. Images that are larger than this…
What specs are required for On-prem Background Removal?
We’ve tested On-prem Background Removal on Nvidia mobile RTX 5090 and L4 Tensor GPUs. Other GPUs of similar families will be supported. As…
When using Background Removal, does the input size match the output size of a photo?
Yes, the input size will match the output size of the photo the background was removed from unless it’s more than 6,000 pixels…
AI Image Upscaling
1 articleVideo Enhancement
1 articleKodak DP2
5 articlesDP2 / Perfectly Clear: Cloud or Local Processing?
With our new integration with Kodak DP2, you can choose to process your images with Perfectly Clear in one of two ways: In…
DP2: Getting Started with Perfectly Clear
If you are already using DP2 to process your lab’s photo workflow, then adding Perfectly Clear AI corrections couldn’t be easier. The first…
How can I use Perfectly Clear AI in Kodak DP2?
Perfectly Clear AI is integrated seamlessly into Kodak DP2. DP2 Workers are used to facilitate the processing defined by the Preset you choose….
How does licensing work? What is the cost?
To define the costs for licensing Perfectly Clear AI in DP2, simply schedule a call with our sales team. We have two options…
Using Perfectly Clear AI Presets in Kodak DP2
When you process your images with Perfectly Clear, you will use one of the following: The default AI Preset Selection provided by EyeQ…
Mobile App
4 articlesAndroid mobile app Privacy Policy
Brief Summary We do not directly gather any personal data such as e-mails, first or last names, phone numbers or mailing addresses in…
How do I see what corrections have been automatically applied?
Perfectly Clear is intelligent enough to know exactly which corrections should be applied to your images. Once you load in an image, a…
How to Access the Perfectly Clear Mobile Demo
Try Perfectly Clear tools on your own mobile device by downloading one of our mobile demo. Instructions for download: Step 1: From your…
What corrections does the AI slider do?
The AI sliders on the Tools screen of our Perfectly Clear mobile app controls the artificial intelligent corrections. These corrections work in conjunction…
General
8 articlesHow do I test Perfectly Clear on my school and sports images?
Thanks for testing Perfectly Clear! We know how important image quality is to this industry, so we’ve taken steps to ensure our automation…
How do I use Perfectly Clear QuickDesk with Netlife?
It’s easy to integrate QuickDesk into your Netlife workflow using their Retouch Link software. Here’s how: 1) Make sure you have QuickDesk downloaded,…
How many languages is QuickDesk available in?
QuickDesk is localized to four languages, they include; English, French, Spanish, and German.
I see a blank preview area in my Windows Lightroom plugin. How can I fix this?
If your Photoshop plugin appears perfectly, but you don’t see the preview image in your Lightroom plugin or Stand-alone Perfectly Clear application, then…
Perfectly Clear SDK Speed Performance
This FAQ will explain the main factors that affect the performance of Perfectly Clear SDK. This benchmarking was done with our v8 SDK…
QuickDesk Workflow Automation
QuickDesk can be integrated into various LAB workflow tools like ROES using the ‘manifest file’ system described below. ROES Server can be configured…
What happened to Background Balancing?
Background Balancing is retired technology. As our core corrections improve and we add onto our imaging suite, we periodically make decisions to discontinue…
Where can I use Perfectly Clear Video in my business?
Perfectly Clear Video was created so you can license this technology and use it anywhere your business needs automatic video correction. For example,…